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GEneral Conditions

incoming trips


Booking can be made by e-mail. Confirmation or alternative tours will be returned to you no later than 2 working days after your booking has been received. Please check the confirmation sent by us carefully. If there is any deviation from what you have requested - please contact us within 2 working days.

When booking has been confirmed by Sumama / The Finnish travelmarketing Ltd it is binding for the agent/client, who makes the booking.


When we confirm a booking an order confirmation will be issued clearly stating the needed deposit.

Deposit must be reconfirmed /paid by agent no later than 3 days after reservation has been confirmed to you.

Arrangements to Lapland as well as land arrangement must be paid 42 days prior to arrival in Lapland.

For the rest of Finland payment 30 days before arrival is required.




Sumama/ The Finnish travelmarketing Ltd will issue travel itinerary/ documents when payment has been received or according to agreement.

If you have an agreement regarding later payment, your clients should always bring along a voucher, issued by your company, stating requested services for which you will be responsible.




Sumama / The Finnish travelmarketing Ltd reserves the right to alter routes, itineraries or time tables if this should be necessary; we stress that the capacity of hotels and transportation in Lapland is limited. This fact sometimes forces us to alter itineraries.

Tours are subject to the conditions of the contractors providing such transportation or services. No responsibility is accepted for losses nor expenses due to delays or changes in flights or other services, injury, sickness, accidents, strikes, damage, negligence, weather, war or other causes. All such losses and expenses are the personal responsibility of the traveler. Participants should insure privately as they wish.


Cancellation terms


Total or partial cancellation of the reservation:

  • More than 42 days prior clients arrival:  10 % reservation fee charged.

  • 41 – 14 days prior clients arrival:                80 % from the total charged.

  • 13 days or less prior clients arrival:           100 % from the total charged.


Important note


Arctic weather conditions and limited capacity in Lapland may cause traffic delays resulting in interruptions, limitations or changes in the itinerary.

This may result in extra expenses to cover meals, hotel accommodation and/or transportation not foreseen in the program. Such expenses have to be paid directly by passengers themselves. The tour operator cannot accept any responsibility, economic or otherwise for such changes.





Suomen matkailumarkkinointi Oy / The Finnish Travelmarketing Ltd

Org. number: FI 25459707

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